Great Lakes Commercial Contracting
Mid-market commercial general contractor
Field superintendents and the back office communicated through email threads and paper change-order folders. Project handoffs took three days on average, and billing lagged field completion by weeks — straining cash flow and obscuring true project profitability.
Measurable Results
Assessment
- Shadowed field supers and project administrators across three active job sites
- Mapped the change-order and RFI workflow from field capture to billing
- Audited the job-cost spreadsheet model against actuals and found 14% reconciliation drift
- Identified that 85% of billing delays traced to a single approval handoff
Proposed Solution
- Standardized change-order and RFI capture with an auditable digital workflow
- Connected field reporting, scheduling, and job-cost data into a single source of truth
- Automated milestone-to-invoice handoffs with approval routing and reminders
- Built an executive dashboard for real-time project profitability by job
Implementation
- Phased rollout over 8 weeks, starting with one pilot project before scaling
- Field training delivered on-site with role-specific SOPs and quick-reference guides
- Parallel-run period validated data accuracy before legacy spreadsheets were retired
- Weekly review cadence with leadership to track adoption and exception rates